These terms and conditions (‘Terms and Conditions’) govern Fervor UK REWARDS (‘the Program’), which include enrolment in the Program, the collection and redemption of points and any Program benefits. These Terms and Conditions set out the terms of contract between Fervor UK (‘Fervor UK’, ‘We’, ‘Our’) and each member of the Program (‘Member’, ‘You’, ‘Your’). If You enroll in the Program at www.fervor.uk or within the mobile application and select ‘agree’, You agree to be bound by these Terms and Conditions. The Program is open to any person aged 16 or over.

The Program

1. The Program is intended for personal use only to reward customers of Fervor UK with a choice of benefits and points based on spend exclusively with Fervor UK. Points convert to “Cash Rewards” to spend on future purchases with Fervor UK.

2. The Program is available to customers who shop on the Fervor UK website (www.fervor.uk, including international).

3. The Reward Program is limited to one per person and are for personal use by the registered account holder only. Your account cannot be shared, distributed, or used for commercial purposes.

4. You may cancel Your account at any time by contacting our Customer Services team. Once cancelled, all points earned, and benefits are voided and may not be redeemed on any future purchase. Points, levels and benefits cannot be resurrected once a membership is surrendered.

5. Fervor UK shall not be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any of the following losses, damage or fraudulent activity experienced on Your own or another member’s account (whether such losses or damages were foreseen, foreseeable, known or otherwise).

6. Members are personally liable for all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from membership.

7. Fervor UK may make changes to these Terms and Conditions at any point and will give the Member as much notice as it reasonably can but is not obliged to give notice. Earning or redeeming points (“Cash Rewards”) on the Program will constitute acceptance of the revised Terms and Conditions.

8. Fervor UK has the right to terminate the membership. In the event of termination of Your membership, all benefits including all accrued points and benefits will automatically and immediately be forfeited. Fervor UK will not be liable for any loss or damage resulting from termination of, or changes to the Program or for the revocation of points and REWARDS.

9. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.

10. We will only be liable to a Member who suffers loss as a result of Our breach of these Terms and Conditions and, if so, Our sole liability will be to credit to the relevant Member Account any points which have been wrongly deducted or should have been credited but were not. These Terms and Conditions shall not exclude or limit Fervor UK liability for death or personal injury caused by its negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

Points

1. Members can earn up to 5 points (‘Points’) per GBP1 spent on all qualifying purchases on www.fervor.uk.

2. Points are calculated based on the GBP currency conversion rate on the date of purchase .

3. You must be registered to earn Points.

4. Qualifying purchases are any transactions that are not excluded in these Terms and Conditions.

5. You must be logged in with Your REWARDS credentials on www.fervor.uk in order to earn Points.

6. Fervor UK reserves the right to either increase or decrease the number of Points accrued on qualifying purchases, or to change how Points are accrued, at any point and at its sole discretion. We will notify You of any changes we will make by updating these Terms and Conditions.

7. Points have three states. ‘Active, ‘Pending’ and ‘Cancelled’. Active Points convert immediately to Cash Rewards and can be applied to transactions. Pending and Expired Points cannot be converted to Cash Rewards and cannot be applied to transactions.

8. Any Points earned on qualifying retail transactions will contribute to the members’ pending Points balance. A retail transaction is defined as any transaction with a distinct returns period. The Points will move to an Active state after the returns period has completed, providing no returns have taken place. For more information on returns periods, please visit here.

9. Purchases that are excluded and do not qualify for Points are as follows: selected concessions, any purchases made using Fervor UK vouchers and gift cards, and any purchases made where Points have been redeemed. Points cannot be earned on duties, taxes or any other transaction-related charges. Fervor UK reserves the right to amend exclusions on the above list at any time, at its sole discretion and without notification to the Member.

10. You will not accrue Points on purchases that are fully paid for by redeeming a voucher, gift card or Points. If You part-pay for a purchase by redeeming a voucher, gift card or Points, You will only accrue Points on the cash element of the purchase.

11. Fervor UK reserves the right to reset an account’s Points balance if no activity is detected after 12 months from the last reported activity.  Activity in scope of this term can be defined as transactions on the account, benefit redemptions and Points earning. We will notify You of any changes that are to take place up to 60 days before Points are due to be reset. During this period, Members can restart activity on their account and prevent Points being reset on their account at any time.

12. Members can also earn a limited number of Points on soft actions including, but not limited to, subscribing to the Fervor UK newsletter, following the Fervor UK social accounts, opting into email marketing, opting into push notifications, updating their preferences and providing their birthday.

13. You cannot transfer Points to another person, including any Program member.

Checking Your Points/Cash Balance

1. Total Active and Pending Points (including Cash Rewards) on an account can be checked  online at www.fervor.uk and on the Fervor UK app. Please allow up to 24 hours for Your Points to be updated from transaction date.

2. Points for online orders are awarded on the date Your order is dispatched.

3. If we refund You for purchases that earned Points, we reserve the right to deduct these Points from Your Pending Points balance.

Redeeming Points

1. Points (“Cash Rewards”) can be redeemed online at www.fervor.uk; online redemption requires the customer to log into their account.

2. Points (“Cash Rewards”) cannot be used to purchase Fervor UK Gift Cards/Vouchers.